Privacy Policy

1. Who We Are

Château Dépierre is a hospitality business located in Roanne, France. We offer culinary experiences, guest stays, and creative retreats. This policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

2. What Personal Data We Collect

We may collect the following information from guests and prospective guests:

  • Name, contact details, and nationality

  • Booking preferences and dietary information

  • Photos, videos, and written correspondence

  • Payment details (processed securely via third-party platforms)

  • Travel details for coordination of activities

  • Identification data required by French authorities

3. How We Use Your Data

We use your personal data to:

  • Confirm and manage bookings

  • Coordinate supplementary activities (e.g., transport, tours, dining)

  • Communicate with you before, during, and after your stay

  • Share occasional updates or offers (with your consent)

  • Feature guest photos, videos, or testimonials (with your consent)

  • Comply with French legal obligations (e.g., reporting to police and tax authorities)

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: to fulfill your booking and provide services

  • Legal obligation: to comply with French regulations

  • Consent: for marketing, testimonials, and media use

  • Legitimate interest: to improve our services and guest experience

5. Data Sharing

We may share your data with:

  • Local service providers (e.g., transport, restaurants, guides)

  • French police and tax authorities (as legally required)

  • Marketing platforms (only with your consent)

We do not sell or rent your data to third parties.

6. Data Retention

We retain your data only as long as necessary:

  • For bookings: up to 3 years after your stay

  • For legal compliance: per French regulatory timelines

  • For marketing/media: until consent is withdrawn

7. Your Rights

You have the right to:

  • Access, correct, or delete your data

  • Withdraw consent at any time

  • Object to certain types of processing

  • Lodge a complaint with your local data protection authority

To exercise these rights, contact us at [Insert Contact Email].

8. Cookies and Website Analytics

Our website may use cookies to improve functionality and analyze traffic. You can manage cookie preferences via your browser settings.

9. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.